Refund & Replacement Policy
Last updated: October 12, 2026 • ASvybe Apparel
- Strictly Replacement Available, No Cash/Bank Refunds: As a print-on-demand streetwear brand, each item is custom crafted on 100% pure full cotton upon order confirmation. Monetary refunds are not provided.
- Mandatory 360° Unboxing Video: Free replacement will be provided ONLY if a continuous, uncut 360° unboxing video (showing all sides of the parcel seal and label) is emailed to support@asvybe.com within 24 hours of delivery.
- Size Issue Disclaimer: Size issue return / replacement nahi hoga. Please refer to our detailed size chart before ordering.
1. Eligibility for Free Replacement
We take pride in our 100% pure combed full cotton fabrics and high-definition DTG/puff printing. If you receive an item with any of the following issues, we will provide a 100% free replacement at no extra charge:
• Manufacturing defects (torn stitching, fabric holes, broken seams).
• Severe printing defects (incorrect print placement, major smudging, peeling print).
• Wrong item delivered (different graphic design or completely wrong product).
2. The 360° Unboxing Video Requirement
To prevent transit fraud and protect legitimate customers, we require an unedited, continuous 360° unboxing video. The video must clearly capture:
1. The outer courier polybag showing the shipping label, barcode, and intact security seal from all angles.
2. The complete, uncut process of opening the parcel and inspecting the streetwear item.
3. A clear close-up of the reported damage, defect, or incorrect graphic.
Videos that are paused, edited, or recorded after the package has already been opened cannot be accepted under any circumstances.
3. Non-Replaceable & Non-Refundable Scenarios
Replacements will NOT be entertained in the following cases:
• Size & Fit Misunderstandings: "Size issue return/replacement nahi hoga." Detailed chest and length size charts are published on every drop page.
• Requests submitted after 24 hours: Any replacement claim emailed after 24 hours of the courier delivery timestamp is considered invalid.
• Washed or Worn Items: Products that have been washed, worn, perfumed, or have tags removed cannot be replaced.
• Minor Color Discrepancies: Minor color variations between digital mobile screens and physical fabric print are natural to the DTG apparel process and not considered defects.
4. Step-by-Step Replacement Process
- Record your continuous 360° unboxing video as soon as the courier delivers the parcel.
- Email the video, your Order ID (e.g.
ASV-XXXXX), and photos of the defect to support@asvybe.com within 24 hours. - Our verification team will review your unboxing video and respond within 24–48 business hours.
- Upon approval, a brand-new replacement tee/hoodie will be put into priority production and dispatched to your address with express courier tracking.
5. Need Assistance?
Our support desk is always here to ensure your streetwear vybe is 100% right. Reach us at:
support@asvybe.com
Response Time: Within 24 Hours • Monday to Saturday: 10:00 AM – 7:00 PM IST
